About this privacy policy

Kerbedanz SA has its registered offices at Rue Pury 8, 2000 Neuchâtel, Switzerland. In this Privacy Policy, we use the term Kerbedanz (and “we”, “us” and “our”) to refer to the head office of Kerbedanz at the registered address above.

Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our website, when you contact Kerbedanz by telephone, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our website.

Where we offer our products for sale online or by phone through our Head of Client Relations, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.

 

Updates to this Privacy Policy

From time to time we may update this Privacy Policy. When we do, we will publish the changes on our website.

 

Information you provide to us and how we use it

We collect the information from you as detailed below:

_ to access certain areas of our website, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, e-mail address and telephone number). By entering your details in the fields requested, you enable Kerbedanz to provide you with the services you select;

_ when you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), or contact us by telephone;

_ if you choose to interact with Kerbedanz via a social media platform or other third party service, we will collect the information you have provided to us through that platform;

_ we also collect certain information automatically about visitors to our website, described in the section headed “Cookies and other information that we automatically collect”, below; and

_ we will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.

 

We will use the information we collect from you to:

_ manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;

_ manage our accounts and records;

_ deal with your enquiries and requests;

_ send service related communications, including announcements and administrative messages such as order confirmation;

_ identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;

_ send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so;

_ conduct market research so that we can continuously improve the services we provide to our customers;

_ undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our website and services secure; and

_ understand how our website is used so that we can continuously improve our website and services and other offerings.

 

Where you have agreed to a particular use of your information, we process it on the basis of your consent. You may withdraw that consent at any time (for example, for us to send you marketing communications) by contacting us (see the section headed “Contact us” below). We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.

 

Cookies and other information that we automatically collect

Like most platforms, Kerbedanz logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our visitors access our website. You can find out more about how we use cookies and related technologies below.

 

What is a cookie?

Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our website is used. Cookies will tell us, for example, whether you have visited our website before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:

_ first party cookies, served directly by Kerbedanz to your computer or mobile device. They are used only by Kerbedanz to recognise your computer or mobile device when it revisits our website.

_ third party cookies, which are served by a third party service provider on our website, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. Kerbedanz uses both ‘session cookies’ and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognise your computer or mobile device when you open your browser and browse the internet again.

 

What cookies does Kerbedanz use?

The website serves only the following types of cookies to your computer or mobile device:

Cookies necessary for essential purposes: these cookies are essential to provide you with services available through this website and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.

Functional cookies: these cookies serve a variety of purposes related to the presentation, performance and functionality of this website. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this website. For example, some of these cookies enable visitors to specify language, product or other platform preferences.

Performance cookies: these cookies are used to collect information about how visitors use our website. The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our website, the platforms that referred them to our website and the pages that they visited on our website. We use this information to help run our website more efficiently, to gather broad demographic information and to monitor the level of activity on our website.

Advertising cookies: when you visit our website or click on advertisements or promotional areas on the website these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organisations such as advertisers.

Social cookies: These cookies enable users to share pages and content through third party social media and other platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

 

How to control or delete cookies

We use non-essential cookies on the basis of your consent. You have the right withdraw that consent and refuse the use of cookies at any time and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our website.

You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this website cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

 

IP addresses

We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our website and for internal reporting purposes. We will anonymise and share this information with advertisers, sponsors or other businesses.

 

About advertising

The website uses third parties such as network advertisers and ads exchanges to serve you ads on third party platforms after you leave our website, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the website and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the website and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.  .

Third party tracking technologies are not controlled by us, even if they are associated with our website or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect. The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.

You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

 

Location services

Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.

 

Sharing your information

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

_ we will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it”;

_ we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and

_ we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

 

Protecting your information

We want you to feel confident about using our website, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our website, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.

 

Retaining your information

We keep your information for only as long as is necessary for our purposes, and in particular to protect ourselves in the event of a legal claim (for example, information relating to a contract with you will be kept for the lifetime of the contract and up to ten years after). After this period it will be deleted or in some cases anonymised. Where we sought your consent to process your personal information and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent we will delete your personal information.

If you request that we no longer send you direct marketing communications, we will keep a record of your request and contact details to ensure that your request is respected.

 

Your choices

You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.

You have the right to object to us processing your personal information in some cases. In particular, if you registered on the website to receive marketing communications, you may unsubscribe at any time (however, please note that you may continue to receive by email information related to the service we provide (non-commercial), such as order update). If you wish to exercise any of these rights, please write to us at the address or email address listed in the section headed “Contact us” below.

 

Contact us

If you have any questions or comments about these Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

 

Kerbedanz SA

Rue Pury 8

2000, Neuchâtel

Switzerland

 

Mail : info@kerbedanz.com

Telephone : +41 32 725 18 1